Case Studies & Customer Testimonials

Whether you are a large scale organization or a small shop, we have EDI solutions that will meet your specific business challenges. Learn how these businesses streamlined their EDI process and surpassed their back-end business needs with TIE.

EDI & Managed Service Case Studies:

Manufacturing	National Gypsum Company
Manufacturing	Clopay
Manufacturing	Printronix
Manufacturing - Epicor	Ashcroft
Manufacturing - Epicor	Zippo
Manufacturing - Epicor	Streamlight
Retailer - Epicor	Glik's
Retailer - Epicor	City Sports
Retailer - Epicor	Downtown Locker Room
Supplier	Homax
Consumer Goods	Fragrance Producer
Energy	Halliburton
Pharmaceuticals	Forest Pharmaceuticals

See What Our Customers Are Saying!

Charlie Kiely, MIS Manager, Ashcroft

“The implementation process was painless. Now, I don’t have to be concerned about managing employees internally running our EDI process. Managing time, verifying time, that’s all gone away, which is a positive for us. TIE is handling everything EDI related now, and that puts us at ease.”

“It’s a comforting feeling that everything is being handled behind the scenes and there’s never an issue. There is a feeling of transparency there and that’s what you’d expect from a managed service provider. The relationship with TIE has been extremely positive as far as I’m concerned.”

Fawn Dintlemann, Network Administrator, Glik’s

“It was a big vote of confidence to have a company that came so highly recommended by Epicor. It was reassuring that there was existing compatibility here.”

“The TIE support team is great. They respond quickly to my requests, and are on top of things. They understand what I don’t understand, and do a great job of explaining errors so I can get the fastest resolution.”

“Working with TIE has made this a more seamless process, taken countless things off my plate and helped give back 25% of my work week, allowing me to focus on other essential parts of my job. Moving to TIE’s Managed Service On-Demand has contributed noticeable improvements in efficiency.”

Russel Safran, Sr. Systems Analyst at Zippo

“You have an edge over your competition, and it’s in having that outstanding support team. With other service providers you don’t receive the same level of support that TIE brings. When I send an email or call, it’s responded to quickly, and well before anything sticky comes up. It doesn’t disappear into a hole like some other support calls. That’s a real value to Zippo.”

Larry Peters, E-Business Manager, National Gypsum

“eVision gave us the flexibility to react to the moving target that is our Trading Partner’s needs. So much so that our largest Trading Partner, a major association of independent gypsum dealers, presented us with its ‘Vendor of the Year’ Award for the third time in five years due in large part to eVision’s responsiveness and flexibility.”

John Moser, Senior EDI Administrator, Forest Pharmaceuticals

"We could not have done it without TIE’s onsite consultant and the tremendous help from TIE Support. That, coupled with its competitive pricing made it a true value for us, and it was an easy business decision."

Dylan Bruntil, Director of Information Technology, City Sports

“I’m thankful the Managed Service option was made available to us. I don’t worry about EDI anymore. From a billing standpoint the Managed Service option worked out very well for us. We receive one predictable bill a month, it solves any potential headaches, and is an easy sell to upper management. It was a simple decision.”

Tim Sayers, Director of IT, Downtown Locker Room

“Even with limited experience, we’ve found TIE software to be very easy to use. EDI messaging is second nature to us now and the system runs automatically. The system was installed and our staff was trained in just a few days.”

Michael Zahner, IT Director, Streamlight

"I often find myself saying 'thank goodness for TIE solutions'. The products just work, which is one of the highest compliments you can pay to a software vendor."

Carmel Hirth, Director of IT, Clopay

"Outsourcing our managed EDI services to TIE has been one of the best business decisions that Clopay could have made."

Kate Squires, IS Project Manager,Printronix

“HP and Printronix talked with two other vendors, and only TIE offered the right price and flexibility.”
“With all the changes, and our internal project schedule in jeopardy, some of the teleconferences became fairly heated. During those times, TIE’s project manager was a calming influence, getting to the root of the problem and putting the right resources in place. TIE knew just what was needed, and always had an answer.”

Arno Cok, Sodexo

"The TIE Business Integration solution brings us considerable savings, especially in terms of time."

Rick Diaz, Bare Necessities

“We’re really excited about the eVision Optimization Utility! TIE’s custom report and analysis really lays out where we can improve upon and gain quick wins within the EDI part of the organization.”

Ray Mazur, Executive Vice President, Homax Group, Inc

"We've had a very positive experience working with TIE. They share our eCommerce vision."

Kevin Weigel,Dakota Growers

“Reviewing the results with the eVision team gave us tremendous insight on transactional process, workflow error ratios and how to best optimize our trading partner relationships. Having our account rep run through the results was an eye opening experience, and endlessly helpful. Thanks for making it easy TIE.”

Partner: Matt Muldoon, Vice President of Product Marketing, Epicor

“Epicor Demand Management with TIE’s Advanced EDI technology gives our clients an unparalleled solution for managing, exchanging, and reconciling their electronic data. TIE’s combination of business integration technologies and award winning support provides our joint customers with a common interface for securely managing and exchanging large volumes of data, reducing turnaround time on their processes and eliminating potential data entry errors.”


Previous Issues: TIE Magazine #1, TIE Magazine #2