Management

President & CEO
As President and Chief Executive officer of TIE Kinetix North American Operations, Brian Tervo brings more than 15 years of business leadership and operational experience in strategic areas including business development, strategic partnerships, reseller relations, product sales, and mergers & acquisitions for both start-up and established software and managed service companies. Since joining the company in March of 1998, Brian has proven success in building high-performance teams, integrating organizational silos and positively changing company culture and achieving corporate goals across all functions in TIE’s worldwide operations.
 
Throughout his work history in the Information Technology marketplace, Mr. Tervo has held positions of increasing responsibility including Director of Sales, Director of Product Management, and Chief Operating Officer providing both a strategic and pragmatic enhancement to TIE’s overall business efficiency and global service delivery. He is a driven entrepreneur and energetic speaker at several industry events and conferences including UConnect-GS1, AMHA, Epicor Perspectives, NEECOM, ICSC and has been regularly published in several trade magazines, analyst research and blogs.
 
Prior to his career in the electronic commerce industry, Brian was a decorated eight-year Non Commissioned Officer with The United States Army National Guard and holds a BS of Business Administration with honors from Northeastern University in Boston.

Vice President of B2B Operations
Jeanne Hentges is the Vice President of B2B Operations for TIE Commerce, responsible for Technical Support, Professional Services and Managed Services. Ms. Hentges joined TIE Commerce in 2008 with 20+ years of Customer Service Management experience that encompass both sales and service. She has extensive experience managing high transaction customer service operations for companies in utility, catalog and retail service industries. Jeanne is known for her strong focus on customer service and has a proven track record in creating performance improvement programs, streamlining operations and motivating employees. She has strong cross-functional and team leadership skills with a collaborative management style.
 
Prior to joining TIE Commerce, Jeanne was the Director, Contact Centers and Central Station for the Cooperative Response Center, a company providing after-hours and overflow services to rural electric cooperatives nationwide. Jeanne has provided customer service leadership to a variety of businesses, both large and small, and has a strong focus on exceeding customer expectations.

Managing Director, TIE International
Emile van de Klok brings 15 years of experience as entrepreneur within the Telecom and IT industry. Working for start-up and established software companies he has held strategic positions including R&D management, Product & Marketing Management and Director of Channel Management. As Managing Director of TIE International Mr. van de Klok is responsible for building the business in the EMEA region. His academic background and the research studies he performed on innovation, product development and channel management provide valuable knowledge to TIE’s international growth strategy and operational activities.
 
Emile graduated as an engineer from the Rens & Rens institution in Electronics & IT. He holds a Master of Science (Cum Laude) in Management from the Nyenrode Business Universiteit. As volunteer with the Net4kids Aid Foundation he is responsible for several child aid projects, related to ICT, in Africa and in India.

Director of R&D, TIE Kinetix Content Syndication Platform
Ed has over 10 years of software engineering experience managing several key software platforms for TIE Kinetix focused on supply chain management, electronic data interchange, master data management and most recently, digital content syndication solutions. His direct contributions as a manager and communicator have led to greater collaboration, business convergence and technological advancement of the company.
 
Ed’s achievements include being the lead software engineer for the TIE EDGE product line that is currently sold and distributed by Microsoft and Intertrade Systems for supply chain integration. His current repertoire includes researching, developing and orchestrating development activities for the TIE Kinetix Content Syndication Platform. Some recent projects include syndicating real-time content over the Internet for companies such as Microsoft, Siemens and CNET Content Solutions in over 12 different languages.